Frequently Asked Questions
1. Will you do home visits?
Yes, if you cannot come to us (for example if you are detained in hospital) then we can arrange to visit you where you are or alternatively, where this is not feasible or the matter is very urgent, then we may be able to take instructions over the telephone.
2. Is your office accessible for people with disabilities?
Our office has been extensively renovated to offer fully accessible facilities, including a disabled access toilet, at ground floor level. The office is also equipped with a portable induction loop system for those with hearing difficulties who wear a hearing aid with a 'T facility.
3. I care for my adult sister who needs help but does not have capacity to tell
Yes, we frequently act for people who lack capacity to instruct us. Provided that there is no conflict of interest, we will take instructions from anyone having a legitimate interest and concern for the person who lacks capacity. If there is no one who can act, then we will approach the Official Solicitor.
4. Can I afford to seek your advice?
We try to ensure that we are able to advise as many people as possible. We offer 'Legal Aid' to anyone who qualifies. We will advise you on first contact whether you are likely to qualify for 'Legal Aid'. In brief, those in receipt of Income Support, Income Based Job Seekers Allowance, or Guaranteed State Pension Credit are financially eligible for public funding. Others on a low income or disability related benefits are likely to qualify, sometimes subject to a monthly contribution, so long as they do not have savings over £8,000 or equity in a property of over £100,000. If you do not qualify for legal aid we will give you full information about our current charges when you first contact us.
5. Can I instruct you through the medium of Welsh?
Rebecca Humphreys is a first language Welsh speaker and would be happy to take instructions through the medium of Welsh.
Julie Burton has learnt Welsh to a high standard and is able to communicate through Welsh if so required.
However, English will be used for all formal communications regarding your case.